Below are some of the most frequently asked questions that we receive.
If we haven’t covered it here, please feel free to contact us with your question.
What’s included in my hire?
Pretty much everything including unlimited mileage and a number of drivers. Click here for a list of whats included…
Who can drive a Campsie Camper?
Anyone between the ages of 21 to 79 years of age with a minimum 24 months driving experience with no more than 6 points on their licence. Further conditions apply so please click here to view….
I want to book. What happens next?
Once you have approved the quotation, we will send you an invoice.
A 25% deposit is required on receipt of the invoice to secure the booking. The balance is due 4 weeks prior to collection.
It is highly recommended that you pay the deposit as soon as receiving our invoice as we will only confirm your booking once we have received this payment. We can receive several enquiries for similar dates at the same time, so we work on the basis that the deposit secures the booking. Some people act quickly and make a decision there and then, whereas other may take a few weeks to decide. As we hope you can understand, our business relies on ensuring our vehicles are hired to capacity and we need to prioritise clients that pay the deposit.
What do we need from you?
Once we confirm a booking we require some further information from you.
For UK clients, our insurers require a drivers licence check from the DVLA for anyone who will be driving the Campervan. This needs to be sent to us 1 week prior to your hire. We will send a reminder with a link to the DVLA site. We cannot hire to any person that has 6 or more points on their licence at time of hire.
For all clients, we also need proof of address.This can be in the form of a copy of a bank statement/utility bill that links the hirer to the address.
Why is there a £500 bond?
The refundable bond is returned 10-14 days after your hire and is for insurance excess purposes. It is also in case you get any traffic fines during your hire. If there are no claims or fines it comes straight back to you after 10-14 days.
When can I collect the Campervan?
Collects are from 3pm onwards on day of hire. This gives us time to prepare your Campervan from a previous hire. The Campervan must be returned by 11am on the last day of you hire. Sometimes we dont have bookings each side of your hire, so in these instances we may be able to be more flexible with collection/drop off times.
Can you collect/return me to/from an Airport/Train station?
Yes we can. We can collect you and return you to our beautiful little village and run you through your Campervan. Below are the costs and time guides;
Glasgow Airport – £ 80.00 . Takes approx 1 hour to Fintry
Edinburgh Airport – £80.00. Takes approx 1 hour to Fintry
Prestwick Airport – £90.00. Takes approx 1 hour 15 minutes to Fintry
Stirling Train Station – £20.00.
Glasgow and Edinburgh City collections/Drop offs – £ 100.00
These prices are each way for up to 4 people. When booking flights, please be aware that your Campervan is available from 3pm on day of hire. Early flight arrivals can be accommodated until your hire is available.
All Airport collections are meet and greet at the gate.
Returns must be before 11am. If you book an earlier flight, please ensure that you look at the times it will take for us to drive you back to the airport (60 minutes).
Can I take the Campervan on Ferry?
Yes, of course. The dimensions of the Campervan are 4.950 mtrs long x 1.990 mtrs high x 1.904 mtrs wide. When booking, the Campervan is classified as a Motorhome up to 6 mtrs. The cost should be the same as a Car/4X4. If you have the bike rack on, please add another meter (You will still be under 6 meters long).
Can we bring our dog?
Yes. We have a Campervan dedicated for pets (Lassie). Our other vehicles do not take dogs. If we find evidence that a pet has travelled in any of our other vehicles there will be a £50.00 charge for valet services deducted from the security deposit
Is there a breakdown service?
Yes. There is a 24hour roadside assist cover provided by ALPS Roadside Rescue.
What fuel do the Campervans take?
All of our Campervans run on Diesel. The vehicle will be full on collection and must be returned full. If you return the Campervan without a full tank, we will re-fuel the vehicle and deduct this amount from your security deposit +£ 20 for administration costs.
Does the vehicle have winter tyres?
Yes. During winter months (December- February} we fit winter tyres to all of our Campervans. This gives the driver extra safety and peace of mind.
Can I smoke in the Campervan?
No. If we find evidence that someone has smoked in the Campervan during the hire, there will be a £100 charge deducted from the security deposit for valet services. In the best interest of all clients, please ensure that no one smokes in the Campervan.